FAQs

Contact

Send an email to hello@pingod.com You can also send us a message, and we’ll get back to you as soon as we can.

Shipping

We currently ship via USPS and UPS.
We always offer free shipping! Worldwide!
We ship from our headquarters in Los Angeles, CA and can also ship from our factory in P.R.C
Yes, we can ship to verified international locations with UPS and FedEx. The cost will be calculated based on the weight, priority and the country receiving the shipment.
Depending on your custom product, most orders will take 2-3 weeks from proof approval. However, we offer several rush options in the event that you need products sooner.
Most orders will be received between 2-5 days after it is shipped out. International locations will take longer to arrive.

Returns

Since most of our business is custom orders, we do not accept any returns, and all sales are final. The only exception to this rule would be any mistakes to the order, that was caused by us. In that situation, we will do everything possible to correct our mistake, and make sure you’re happy with your order.

Payments

We currently accept Visa, Mastercard, AMEX, and PAYPAL.

Orders

Different items have different minimums. 50 pieces is the minimum for most items, but please see related item page for more info on minimums of each particular item. 100 pieces minimum is best for getting a better price for the order.

Manufacturing

This depends on the item. We manufacture some items in USA but manufacture the rest at our oversees factory. We do this to save you as much as possible on your order.

Artwork Requirements

Vector Adobe Illustrator files, PDF, Adobe Illustrator files, PDF,JPEG, or any sketch you may have

We do not do any design work. We do however need your design to be in one of our acceptable formats, so we can send you a proof for approval.
You should receive a proof from us for approval within 24 hours of submitting your order. Once you have approved the proof, we will begin production.
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